Privacy Policy

**Last Updated: 05/06/2024**

**1. Introduction**

1.1 Welcome to NF Dynamics Virtual Assistant website. Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, safeguard and delete your personal information when you use this website or our service, including any data you provide in contact us form or request a service.

1.2 Please read this privacy policy so you understand and are aware of how and why we use your data.

1.3 It is important that the personal data we hold is correct and up to date about you, so please get in touch about any changes during our contract period.

1.4 In this policy, “we”, “us”, “our” refer to NF dynamics, please see details below.

Our contact details:

Company Name : NF dynamics

Controller : Natalia Fiedor

Address : Braintree , Essex , UK

Phone number : 07306805023

E-mail : info@nf-dynamics.com
**2. Information We Collect:**
2.1 We may collect personal information, such as your name, surname, email address, phone number and billing details, when you use our services.
2.2 We automatically collect usage data, including IP addresses, geographical location, and browser information, to improve service functionality.

**3. How we collect your information**

3.1 We collect your information directly from you by contacting us by phone, email, post or other. Data may be used for offers, marketing and selling our service to you. Also, for sending relevant notifications. The legal basis is your consent.

3.2 We automatically collect your IP address and browser details if you use our website. Data is used for analytics purposes, the legal basis for it is our legitimate interests, monitoring and improving our website and services we offer.
**4. How We Use Your Information: **
4.1 We use your information to provide and improve our virtual assistant services, mainly when signing the contract as a new client. Also, when needed for our legitimate interests (or those of a third party) to perform our services.
4.2 Personal information may be used for billing, identification, and communication purposes it includes payments, fees, charges for our service; changes to terms or privacy policy; any suggestions or recommendations to you about goods or services relevant to you.

*Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting info@nf-dynamics.com.

(b) We have a contractual obligation – processing your data to perform our service

(e) We have a legitimate interest – conduct and manage our business to give you the best and secure service possible

** 5. International transfers **

Many of our third parties are based outside the UK so your personal data will potentially be transferred outside the UK. If it is processed outside the UK, we make sure similar security measures are in place.
**6. Data Security: **
6.1 NF Dynamics Virtual Assistant has all necessary security measures in place to protect your information. All data is backed up, any spreadsheets shared using OneDrive for security, data is reviewed.
6.2 While we strive to ensure the security of your data, no method of transmission over the internet is completely secure but we limit access to your personal data with third parties (who have a business need to know). It is a subject to a duty of confidentiality.

6.3 We will notify you and an applicable regulator of any suspected personal data breach as we are legally required to do so.

6.4 We keep your personal data for as long as it is needed to achieve the purposes, we collected it for, to comply with any legal, accounting or reporting requirements.

6.5 By law we must keep your personal data for six years from the moment you stop being our client, for tax purposes only. We will then dispose of your information by deleting all data on our device.
**7. Sharing of Information: **
7.1 NF Dynamics Virtual Assistant does not sell or rent your personal information to third parties.
7.2 We may share your information with trusted third-party service providers to facilitate our services.

*Third parties:

1. Subcontractors to help us perform the service to you. Microsoft 365, Gmail, Google, Google Analytics, WhatsApp, Wix, MailerLite, Facebook, Instagram, Zoom, LinkedIn, Twitter. They are based in UK , USA or EU.

2, Professional advisors' lawyers, insurers or bankers who provide consultancy, accounting or legal service based in the UK.
**8. Cookies and Similar Technologies: **
8.1 We use cookies and similar technologies to enhance user experience and collect data on usage patterns. Please see our Cookie Policy for details available on our website.
8.2 You can manage your cookie preferences through your browser settings and also on our website by clicking Cookie banner options.
**9. Third-Party Links: **
NF Dynamics Virtual Assistant website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
**10. Your Choices: **
10.1 Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information. Please contact us for more details , see Part 13.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information, please contact us for more details, see Part 13.

Your right to object to processing - You have the right to object to the processing of your personal information. Please contact us for details, see Part 13.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances. Please contact for details, see Part 13.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@nf-dynamics.com if you wish to make a request.

10.2 You can opt out of marketing communications by following the unsubscribe instructions in the emails we send.
**11. Children's Privacy: **
NF Dynamics Virtual Assistant is not intended for children. We do not knowingly collect personal information from children.
**12. Changes to Privacy Policy: **
We reserve the right to update this Privacy Policy. Any changes will be reflected with a revised date at the top of the policy.
**13. Contact Us: **
If you have questions or concerns about this Privacy Policy, or if you would like to make a complain please contact us at info@nf-dynamics.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

By using NF Dynamics Virtual Assistant, you agree to the terms outlined in this Privacy Policy.